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PDUG 07/04.
To ensure the User Group is adding value to the service.
The User Group must not become a drain on financial resources, which could be used, for a greater benefit elsewhere in the Disability services. To prevent this happening a transparent picture of what the User group provides and has achieved needs to be given so that both the Users and service commissioners can judge for themselves.
In order to monitor the User Group the balanced score card system (Kaplan and Norton 1992) has been adopted. This balanced scorecard system gives complex information at a glance and has been adopted to fit in with the Northampton Community Healthcare NHS Trust: Clinical Governance Report and Development Plan 2000-2001.
The Balanced Scorecard is a management system that supports a holistic approach to service planning and presents four different perspectives within which to develop service plans and performance measures. It compliments the traditional finance and activity measures and allows people to see at a glance if improvements in one area have been achieved through a sacrifice in another.
By adopting this system both Users and Commissioners will be able to see if the User Group is providing best value by using resources most efficiently or is just an additional overhead, which provides limited value to the end User. It would also be unfair of the User Group to request this sort of information from other service providers without providing it on itself.
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