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Glossary of Terms .
CONSTITUTION.
The body of fundamental principles or established precedents according to which a state or other organisation is governed.
Equity of access :
To apply this principle admission and eligibility criteria for services or equipment must be fair, transparent and made available for both Users and Providers to view.
Best Use of resources :
To apply this principle the User Group should request information from a consumerist's point of view. For instance when receiving physiotherapy in the private sector you are told the cost is £x per hour, you do not have to concern yourself with how much of this goes towards the physiotherapists wages and how much pays for lighting and heating of the building etc.
Relevance:
To apply this principle the service being reviewed must have some significance to services for the disabled in Northamptonshire.
User control:
The User Group has the right not to give their formal approval to any changes in services should they consider it not to be in the Users interests.
Joint working:
To apply this principle the Group shall always refer to the agreed option 3 (Appendix 5) before making a decision on any changes in services.
Consistency:
To apply this principle the Group shall always refer to the County Wide Physical Disability Strategy Document (Circa 2000) before reaching a decision on any changes to services.
Procedure: A method of performing a task.
Task: A piece of work to be done or undertaken.
User: A person who uses the disability services in Northampton . This can be either a direct User or unpaid carer
Safe Environment: Surroundings where the User can express their true views and experiences of services without fear of repercussions and free from external influences.
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